Auditing on Case Entity

Apr 27, 2010 at 12:42 PM

Hi,

I was trying to create audit on case entity on case resolution. But can't register in plugin for resolution of a case. Is there any alternative?

There is a separate entity for case resolution but can't place audit on that. Any clue!

Thanks,

Guru

Apr 28, 2010 at 9:41 PM

Not sure if this will fix the problem, but I think you have to make sure and create a N:1 Relationship to the IncidentResolution entity from the Audit entity.  This needs to be done for each entity that you want to audit.

Apr 29, 2010 at 12:40 PM

Hi Chris,

IncidentResolution entity does not appear in the relationship only case entity is available.

Apr 29, 2010 at 1:17 PM

Sorry about that, didn't even think to check if it was available.  I guess maybe you can't audit that entity after all.  Probably have to dig into the C# code for this plug in and see if you can force it to audit that entity in another way.